The Best Prime Video VPNs & How to Fix Your VPN Not Working

Amazon Prime Video is available in almost every country, but each country’s catalog is different. What you can watch depends on your geographical location.

But getting around Prime Video’s geo-restrictions is complicated and often leads to errors.

That’s because, in most cases, simply using a VPN to change your IP address does not work to unblock more Prime Video content like it does with Netflix. You also have to create a new Amazon account registered in the relevant country.

Furthermore, after testing 61 VPNs, we found that 50% of VPNs do not work to bypass Prime Video geo-blocks, leading to error messages like:

“Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.”

Despite the challenges, we discovered that you can use a reliable VPN to switch between the US and UK Prime Video libraries without spending any time creating a new account. You just change your VPN server and the Amazon website country/region.

Doing this, we were able to unblock lots more Prime Video content, like Thursday Night Football on US Prime Video, without errors or blocks.

We analyzed 61 VPNs and discovered that 31 services bypass Amazon Prime Video’s VPN blocks, but only 3 are worthy of our recommendation.

You can use the table below to compare our favorite top picks side by side.

Below we go into detail about why these are the right VPNs for bypassing Prime Video.

To enforce licensing agreements made with content owners, Amazon uses geo-location technology to detect your location and only show the content library they are contracted to stream in each region.

It also uses detection methods to block VPNs and proxies, which change your IP address and make you appear in a different city or country.

You’ll know your VPN is being blocked by Amazon if you see the below error message:

Thankfully, there are several ways to get around Amazon Prime Video’s VPN blocks and fix your VPN not working.

Below is a list of the fixes and workarounds we’ve found useful when encountering Prime Video errors.

1. Upgrade to a VPN That Works With Prime Video

Most of the time, your VPN isn’t working with Prime Video because the VPN you have isn’t good enough.

Maybe you’re using a free VPN, or you’re subscribed to one that doesn’t work to bypass Prime’s VPN blocks. Our tests showed that only 32 VPNs work reliably with Prime Video.

Many VPNs don’t invest the time and resources into staying ahead of Amazon’s VPN blocks. A VPN that is optimized for streaming regularly updates its IP addresses to avoid suspicion and better masks its traffic.

Only the best Prime Video VPNs have constantly changing IP addresses that successfully evades detection.

In our mind, the best VPN to beat the Prime Video VPN error is currently ExpressVPN.

2. Change Your Amazon Account Country

One of the most common reasons why a VPN isn’t working with Prime Video is because you haven’t changed the Amazon Prime region/country.

It’s not enough to just change your IP address like it is with Netflix; you also have to change the version of the Amazon website you’re using.

Thankfully, this is very simple. If you know the URL of the local Prime website (say, amazon.co.uk for the UK), you can just type it into your browser.

If you don’t know the URL, next to your account you’ll find a small flag. Hover over that and then select Change country/region. You will then be presented with a list of nations to choose from.

However, Prime Video content is unblocked doing this only if you’re switching between US and UK Prime Video.

If you want to access other international libraries, you have to create a brand-new Amazon account. Even the best VPN will not work with, say, Canadian or French Prime Video if you have not first opened a new account registered there.

3. Switch to a Different VPN Server

Oftentimes, a simple switch of VPN server can resolve issues when trying to access Prime Video with a VPN.

Streaming services like Prime Video monitor the IP addresses that access their content. If the same IP address is used by hundreds of users at any one time, it indicates a VPN or proxy service, and so Amazon blocks that IP.

Thankfully, Amazon cannot keep track every IP address being used by VPN services, and there will be many VPN IP addresses it is unaware of. Changing your server may connect you to an unidentified IP address.

In this way, accessing Prime Video content with a VPN can work like Whac-A-Mole – Amazon blocks the VPN and then the VPN generates new, unknown IP addresses to re-access it.

4. Delete Your Cookie & Cache Data

Browser cookies and cached files track your internet behavior. These web identifiers may contain traces of your real geo-location.

Amazon can use this stored browser (or app) information to figure out that you’re using a VPN, and block you.

Deleting your cookies and cache in your web browser can be an easy fix to unblock Prime Video.

Below are quick step-by-step instructions on clearing browser cookies and cache on Chrome, Safari, and on Amazon Fire TV devices.

5. Disable Your IPv6 Address

If your ISP has assigned you an IPv6 address, Amazon Prime Video can use it to determine your geolocation.

Unfortunately, many VPNs still don’t support IPv6 connections. Therefore, if you have an IPv6 address and a VPN that doesn’t support it, your true location will be visible to Prime Video.

We have a tool that you can use to check if your VPN is leaking your IPv6 address.

You can resolve this issue by getting a VPN with IPv6 leak protection or full IPV6 support. Alternatively, you can disable IPv6 on your device. Follow the instructions below to do this.

In the video below, we show how easy it is to use a VPN with Prime Video. We used a VPN to get a UK IP address and unblock ‘Emily’, avoiding the rental cost on US Prime Video.

These instructions only apply if you want to go between the US and UK Prime Video libraries.

If you want to access a Prime Video library that’s neither the US nor UK, you need to create a new Amazon account registered in the country you wish to access.

How to Create a New Amazon Account

1. Choose a VPN with servers in the country you want to unblock. We recommend ExpressVPN because of its huge choice of server locations and wide device compatibility.

2. Log out of any existing Amazon account you may have.

3. Connect to a VPN server in the region you want to unblock. For our example, we’re using a VPN server in the US.

4. Navigate to the Amazon URL of the country you wish to access. In our case, we went to amazon.com rather than amazon.co.uk. You should see the country’s flag in the top right corner of the website.

5. Hover over Hello, sign in and select Start here beside New Customer.

6. Create your new Amazon account, filling in your details when prompted.

7. You will then be prompted to add your phone number for authentication, which is mandatory. You do not need a US phone number to do this. However, it does have to be a number that’s not already associated with an account.

8. Once you have confirmed a phone number, your account will be created. To access Prime Video, you’ll also have to insert payment details. This does not have to be a US payment method.

9. While still connected to a VPN server in your chosen country, navigate to Amazon Prime Video. You will now be able to watch content that was previously blocked in your location.