Privacy
Ranked #41 out of 61 VPNs for Privacy
AVG VPN’s logging policy has improved in recent years, but it still has a long way to go. It achieved a privacy rating of 3.0/10 in our tests. Though it no longer logs your IP address, it does collect information about when you connect to a VPN server and how much data you use. Furthermore, there has been no independent audit and its transparency reports reveal frequent sharing of user data.
| Originating IP Address | No |
|---|---|
| Browsing Activity | No |
| Individual Connection Timestamps | Yes |
| Date of Last Connection | No |
| VPN Server IP | No |
| Device Information | No |
| Individual Bandwidth Usage | Yes |
| Account Information | Yes |
You can read AVG VPN's full privacy policy on its website.
Although this data is only stored for 35 days, we cannot recommend a VPN that logs individual bandwidth use or connection timestamps for any amount of time.
To improve its privacy rating, AVG would need to stop storing this data and invest in a diskless server network. It should also commission an independent audit that assesses its privacy protection claims.
Subject to EU Data Retention Laws
AVG is based in Czechia, a country subject to EU data retention laws and intelligence-sharing agreements.
In other words, Czech authorities can demand user data that AVG would be legally obligated to hand over. We’ve already established that AVG logs identifiable data, so this is a serious problem.
AVG openly admits to sharing user data via the transparency reports released by its parent company, Avast.
In 2023, Avast received 51 requests from the government for information. It handed over the data of five users. In 2017, it shared information for over 30% of requests.
Can AVG VPN Be Trusted?
We examined AVG’s corporate structure and history to assess its trustworthiness. Simply put: we advise caution when using AVG Secure VPN.
In July 2016, Avast — an even bigger cybersecurity company — bought AVG. We have also reviewed Avast SecureLine, its flagship VPN, which we only rated 5.3/10 due to its intrusive logging practices.
In December 2020, NortonLifeLock Inc. bought Avast, taking control of AVG in the process. In our review of Norton Secure VPN, we gave it an even worse rating of 4.6/10, partly because it logs your IP address.
NortonLifeLock (and therefore Avast and AVG) is part of the US multinational conglomerate Gen Digital, which also bought the VPN HMA (HideMyAss). This VPN also logs your data.
We’re concerned that all of Gen Digital’s VPN products, including AVG Secure VPN, have a history of logging user data.
Streaming
Ranked #29 out of 61 VPNs for Streaming
We found that AVG Secure VPN unblocks US Netflix and BBC iPlayer via its listed streaming servers, but no other streaming sites. While this enables you to access some international content, the best VPNs also work with Hulu, Max, Prime Video, and other international streaming services.
| Streaming Service | Works with AVG Secure VPN |
|---|---|
| BBC iPlayer (UK) | Yes |
| DAZN (Canada) | No |
| Disney+ (UK) | No |
| Hulu (US) | No |
| ITVX (UK) | No |
| Max (US) | No |
| Netflix (US) | Yes |
| Netflix (UK) | No |
| Prime Video (US) | No |
| Sky Go (UK) | No |
We found that the US server ‘Gotham City’ unblocks US Netflix and the UK server ‘Wonderland’ unblocks BBC iPlayer.
AVG Secure VPN unblocks US Netflix.
However, AVG Secure VPN did not work with other major US services like Hulu, Max, or US Prime Video. Similarly, it’s not a good choice for accessing local streaming services in these countries:
- Australia (SBS On Demand)
- Canada (CBC Gem)
- France (France.tv)
- Italy (RaiPlay)
- Korea (Kakao TV)
- Singapore (MeWatch)
We know this because we’ve tested 61 VPNs with up to 120 international streaming services, and AVG performed worse than the majority of VPNs.
Below, you can see a snippet of the streaming data we maintain:
An insight into the streaming data that we maintain on every major VPN.
Speed
Ranked #16 out of 61 VPNs for Speed
AVG Secure VPN’s chief strength is its connection speed. Testing its default protocol called ‘Mimic’, our local download speeds averaged 93Mbps, which is only 7% less than our internet speed without a VPN. This gives it a speed rating of 9.3/10.
Here are the full results of our AVG Secure VPN speed tests:
AVG Secure VPN delivers fast speeds wherever you connect to. We calculated its global average speed to be 91Mbps, which is more than fast enough for any online activity.
Ping times are also consistently low across the board. Connecting to Los Angeles from the East Coast, we recorded a latency of only 86ms.
Despite its impressive speed performance, AVG cannot compete with the fastest VPNs. Hotspot Shield is the number one, reaching 98Mbps on local connections.
Security
Ranked #15 out of 61 VPNs for Security
AVG Secure VPN has all the basic technical features we’d expect from a modern VPN. It encrypts your data via AES-256 and does not leak any identifying data. However, its protocols are different across apps, the kill switch isn't available in macOS or iOS, and WireGuard is only available on Windows and Android, and there are no advanced features, like double VPN.
| Independent Audit | No |
|---|---|
| VPN Kill Switch | Yes |
| Leak Protection | Yes |
Does AVG’s Mimic Protocol Encrypt Your Data?
AVG Secure VPN’s default encryption protocol is called Mimic, a proprietary technology developed by AVG’s parent company, Avast.
We’ve certified Mimic’s fast speeds, but we are uncertain about its security credentials. Avast is not transparent about how Mimic works and there has been no independent audit. In contrast, ExpressVPN also uses a proprietary protocol but it is open-source, so anyone can examine it.
We ran AVG Secure VPN through a packet-inspection tool to see if it actually encrypts your data. We are pleased to report that it concealed our internet activity successfully.
We recommend that you stick to WireGuard or OpenVPN, and avoid LT2P if possible, which is an older and less secure protocol.
Unfortunately, the WireGuard protocol is only available on Windows and Android. This means the AVG apps for macOS and iOS are significantly less secure and we advise against using them.
We’d like to see AVG follow the rest of the industry and add WireGuard across the board. Furthermore, protocol options should be made consistent across all apps.
Server Locations
Ranked #33 out of 61 VPNs for Server Locations
AVG Secure VPN’s server list is small and undiverse compared to leading VPNs, with only 36 countries available on its network. City-level choices are restricted to Europe and North America only, and all other continents are poorly represented.
| Continent | Countries with Servers |
|---|---|
| Europe | 23 |
| Asia | 7 |
| North America | 3 |
| Oceania | 2 |
| South America | 1 |
| Africa | 1 |
As you can see, AVG Secure VPN’s server network is heavily focused on Europe, with servers available in 23 countries on the continent — 62% of AVG’s server locations.
Asia is relatively well served through seven server locations. However, in general, AVG Secure VPN’s server network is small compared to top providers that offer up to 100 countries, such as Surfshark and Private Internet Access.
AVG’s server list is Euro-centric and small compared to leading VPNs.
Less-developed regions are also poorly served by AVG, including South America and Africa, which only have one server location each for the whole continent.
City-level servers are only available in Australia, Canada, Germany, Spain, the UK and the US. The US has the most city locations, with servers in 16 cities. This is great if you’re based in the US.
Unfortunately, AVG does not disclose the exact quantity of individual servers it maintains, or whether they are owned or rented from third-party providers.
User Experience
Ranked #36 out of 61 VPNs for User Experience
AVG Secure VPN’s apps are simple to understand and use. However, what it gains in simplicity it loses in additional features and customization options, with a very basic settings menu. We also found the website difficult to navigate and have had experienced technical issues and bugs installing and using the service.
AVG’s VPN apps are simple to download and install. They’re laid out in a user-friendly and colorful way, and they’re not unpleasant to look at.
However, there simply aren’t enough customization options, and the Windows and Android versions are a lot more advanced than the macOS and iOS apps. Furthermore, we encountered bugs when installing and using the apps.
Here’s a more detailed look at AVG on different apps:
Desktop & Laptop (macOS & Windows)
AVG’s VPN app for Windows is far advanced and customizable than macOS. It has WireGuard included in its protocol selection, which is the best protocol. There’s a Startup option, so that the VPN turns on in tandem with your computer, alongside the ability to enable prompts to turn on the VPN when connected to the internet.
On both apps, AVG lists servers that are specifically designated for streaming and torrenting. We’d prefer it if all servers worked for these purposes, but, theoretically, optimized servers are a useful way to avoid trying lots of servers.
However, as our tests have shown, these servers do not work for most streaming sites except US Netflix and BBC iPlayer.
Most of AVG’s streaming servers don’t actually work.
Furthermore, we encountered random app crashes and bugs throughout our testing. We couldn’t install the AVG VPN free trial on macOS, and after using the app for a while encountered problems such as in the image below:
We encountered an occassional ‘Connection Error’ when using AVG VPN.
On the positive side, AVG has also helpfully included 20 language options on Windows that translate the app instantly, making it more accessible.
Mobile (iOS & Android)
AVG’s iOS and Android apps look identical, but there are some important differences.
Android consists of three windows: a home screen with the main connect button, a server list, and a settings menu. Helpfully, each settings feature includes an explainer of its function.
AVG Secure VPN on Android consists of three windows.
Android is the most customizable AVG VPN app. It is the only app with split tunneling, it has WireGuard protocol, and there’s a manual kill switch. It’s also the only app with a feature called Wi-Fi Threat Shield, which turns on your VPN when connecting to ‘suspicious’ public Wi-Fi networks.
AVG Secure VPN on iOS has fewer settings options than Android.
In contrast, on iOS the only thing you can customize is your security protocol and an Auto Connect toggle. There is no WireGuard option and we also noticed that the listed torrenting servers are not present on iOS. It’s a lot more stripped back, and it hasn’t got a lot to offer.
Torrenting
Ranked #30 out of 61 VPNs for Torrenting
AVG Secure VPN allows you to torrent on its P2P-optimized servers. Its average bitrate speed also allows for fast downloads. However, it’s only rated 5.7 in our torrenting assessment because its logging policy doesn’t protect your anonymity, it has a history of sharing user information with authorities, and it doesn’t include a port forwarding feature.
| Torrenting Attribute | AVG Secure VPN |
|---|---|
| Permits P2P Traffic | Yes |
| Average Download Bitrate | 8.8MiB/s (12% loss) |
| Countries with P2P Servers | 5 |
| Port Forwarding | No |
| Kill Switch | Yes |
| Logging Policy | Identifiable Data |
AVG is a bad choice for torrenters due to its invasive privacy policy, which doesn’t guarantee your anonymity. It’s also got a history of handing over user data following legal requests.
Due to these privacy issues, we simply cannot recommend using AVG VPN for torrenting, even despite its fast average bitrate of 8.8MiB/s and its P2P-optimized servers, which are available in these five countries:
- France
- Germany
- Netherlands
- UK
- US
While AVG VPN does have a kill switch to protect against the accidental exposure of your real IP address, other data that can actively identify you is already logged regardless.
Device Compatibility
AVG Secure VPN is only available on the most mainstream devices, including Windows, macOS, Android, and iOS. There are no manual workarounds, so you cannot use AVG VPN on Fire TV, Android TV, games consoles, or routers. On the plus side, it has a generous 10-device simultaneous connection limit.
| Windows | Yes |
|---|---|
| Mac | Yes |
| iOS | Yes |
| Android | Yes |
| Linux | No |
| Amazon Fire TV | No |
| Android TV | No |
| Apple TV | No |
| Router | No |
| Chrome | No |
Simultaneous Connections: 10
AVG VPN has no manual installation workarounds, so you won’t be able to use it on a device that’s not listed above. This is highly restrictive compared to most top VPNs.
We’d like to see AVG develop more apps for its VPN, making it compatible with Fire TV Stick, Android TV, and Apple TV.
Furthermore, it should make a VPN app for routers so that gamers can use it on Xbox and PlayStation.
Although AVG VPN is similar on each app, there are some important differences. You can use the table below to compare the features on each app:
No Browser Extensions
Adding to its limited compatibility, AVG Secure VPN does not offer any browser extensions.
This is disappointing, as you can’t quickly change VPN location within your browser, instead having to switch between windows each time.
Additional Features
AVG Secure VPN offers almost no extra features, with only 24/7 live chat support. It lacks tools that enhance your online experience, such as multi-hop servers for added security, ad and tracker blockers, and split tunneling — features commonly found in other VPNs. Additionally, it has never developed effective obfuscation to combat censorship.
| Additional Feature | AVG Secure VPN |
|---|---|
| Split Tunneling | No |
| VPN Obfuscation | No |
| Multi-Hop Servers | No |
| Dedicated IP | No |
| Ad Blocker | No |
While AVG Secure VPN achieves the basics of VPN security, its security offering is nowhere near the level of industry-leading VPNs and it offers no customization options.
VPNs like ExpressVPN, NordVPN, and Surfshark are offering packages that include working VPN ad blockers, multi-hop servers, open-source apps, and even GPS spoofers.
In contrast, AVG doesn’t have split tunneling and there are hardly any options to manually configure your VPN experience.
AVG VPN’s sparse security settings as they appear on the Windows app.
Does Not Bypass Internet Censorship
If you live inside a restrictive country, AVG Secure VPN is not a good solution for getting around web blocks.
We tested it on our Shanghai server in China to see if it worked to bypass tough internet restrictions. Unfortunately, it was repeatedly detected and blocked.
AVG is open about this limitation. We advise you to choose Astrill VPN instead, which, according to our VPN testing in China, has a 100% success rate getting around the Great Firewall of China.
Poor Live Chat and Slow Email Responses
AVG Secure VPN offers basic customer support, including an FAQ page and an online form to send technical support requests.
When we used the form, we were presented with a selection of pages to read, none of which were applicable to our enquiry.
It then encouraged us to visit the AVG Support Community if we couldn’t find an answer. Responses to user questions occur the same day, but often read as impersonal and vague.
We often find that when VPNs get absorbed into larger corporate structures they risk losing the human touch when it comes to customer support. It’s harder to reach a human being, especially as VPN support can be hard to find amid all of AVG’s other products.
Unfortunately, that’s the case with AVG Secure VPN, which hides its live chat option on a hard-to-find URL and it can take a while before an agent comes to respond to your query.
When we asked AVG’s live chat about its flagship Mimic protocol, we were given the response: “What do you mean by Mimic?” It became clear that customer support agents were not familiar with their products. They also only wanted to help if we were active subscribers.
AVG customer support wasn’t very helpful explaining its Mimic protocol.