SuperVPN Review

As the table above shows, SuperVPN logs your real IP address. This is an unacceptable breach of privacy and automatically caps SuperVPN’s privacy and logging policy rating at 0.1/10.

SuperVPN logs even more user data than is stated in its privacy policy, but collecting your IP address is already enough to de-anonymize you.

Previously, its privacy policy was hosted on an HTTP server and referenced outdated data privacy legislation. SuperVPN has since moved to an HTTPS server and reduced its privacy policy to a few poorly-written paragraphs.

SuperVPN admits to logging IP addresses in its privacy policy.

Confusingly, its policy states that it will log your email address — despite SuperVPN not needing an account or login details to be used.

This discrepancy is deeply suspicious. A proper privacy policy – like this one from Private Internet Access – would help resolve it.

Successive Data Leaks of User Information

SuperVPN has leaked user data in two notable data breaches. Some of its users’ personal details, including full names and passwords, were part of the May 2022 data breach which targeted several popular VPN services.

Its May 2023 data leak was even worse, exposing over 133GB of user data. This includes original IP addresses, user email addresses, device data, and geolocation data.

This proves SuperVPN logs a lot more than advertised in its privacy policy. It’s also troubling and amateurish that SuperVPN chose to store user data in an unprotected database.

Confusing Ownership with Ties to China

SuperVPN’s listing on the Google Play Store claims that it is developed by SuperSoftTech and based in Singapore, but we couldn’t find any information to verify this. It doesn’t have a website, either.

Its privacy policy is actually hosted on a server in California, not Singapore. This and the Google Play Store listing are the extent of SuperSoftTech’s online presence.

A Google search for the support email, goanalyticsapp@gmail.com, reveals the actual developer to be a man named Jinrong Zheng, who is also responsible for (the now removed) LinkVPN on iOS.

LinkVPN features the exact same privacy policy, this time hosted in Germany.

We also found multiple addresses for Zheng, including one in Beijing, China. This is corroborated by our investigation into Free VPN app ownership, which revealed SuperVPN’s ties to China.

Coupled with its data breaches, SuperVPN is too risky to install and represents a risk to your online privacy.

We’d like SuperVPN to remove any ambiguity by implementing a proper privacy policy and carrying out a third-party audit of its logging practices. We’d also appreciate SuperVPN providing a working email to clear up any confusion over its jurisdiction and ownership.

Consistently Unblocks BBC iPlayer, but No Other UK Service

Our most recent tests confirm that SuperVPN still works with BBC iPlayer. This has been the case for over three years of testing and works for both on-demand and live content.

SuperVPN has unblocked BBC iPlayer in every streaming test since 2020.

Despite a 68% loss in download speed while connected to its UK server, we were able to stream BBC iPlayer in HD quality.

Having said that, it took several minutes to load a live video and our stream buffered on multiple occasions.

Aside from BBC iPlayer, SuperVPN’s UK server failed to unblock UK Netflix, ITVX, or All 4. If UK streaming services are a priority for you, we recommend using Windscribe Free. It’s free to use and can reliably unblock all of the above without any buffering or drops in video quality.

SuperVPN Doesn’t Work with Any Netflix Libraries

In our testing, we couldn’t stream Netflix on any of SuperVPN’s servers. We were able to open the Netflix app each time, but our content library was limited to Netflix exclusives.

We couldn’t load Netflix while connected to SuperVPN’s Germany server.

In other instances, the Netflix app refused to load its content or displayed titles from a different region entirely.

If you need a free VPN to access geo-restricted libraries, try using one of the top free Netflix VPNs. All of the VPNs are optimized for Netflix streaming and work on mobile.

Fails to Unblock Hulu, HBO Max, Disney+ & More

SuperVPN performed badly in our latest streaming tests. We were unable to unblock the vast majority of streaming services, including Hulu, Amazon Prime Video, HBO Max, and Hotstar.

We couldn’t get past Hulu’s login page while using SuperVPN.

Even if SuperVPN did work with more streaming services, we can’t recommend it for streaming due to its slow download speeds and frequent lapses in VPN connection. Plus, its logging practices are a privacy-risk.

To calculate SuperVPN’s speed score, we conducted weekly speed tests while connected to five SuperVPN servers around the globe. Our standard testing process usually includes nine server locations but we were restricted by SuperVPN’s limited server network.

You can use the table below to see SuperVPN’s speed test results, in full:

As the data above demonstrates, SuperVPN Free slowed our download speeds by 52% on a nearby server. This is a substantial reduction in speed with similar results seen across its network, including a 50% speed loss when connecting to Canada.

Depending on the speed of your internet connection, you may not be able to carry out data-intensive tasks while using SuperVPN Free. This includes HD Streaming, large file-sharing, and online gaming.

If any of the above is a priority for you, we’d recommend installing Windscribe Free. It’s completely free to use, has an average download speed of 90Mbps, and won’t log your real IP address.

Outdated Protocols & Unknown Encryption Cipher

No information about SuperVPN’s protocol or encryption method is available within its app or Google Play Store listing. This erodes our trust in the service and is another indicator of SuperVPN’s poor overall quality.

As a bare minimum, we expect VPNs to disclose their encryption cipher, with top-rated VPNs like PIA going a step further and open-sourcing their apps.

After thorough investigation, we can confirm that SuperVPN uses a version of the strongSwan VPN client and the IKEv2 protocol.

Although strongSwan is open-sourced, it has enabled SuperVPN to embed adware into its apps through APKs. This undermines your online privacy by allowing Google insight into your browsing activity.

We’re also concerned by SuperVPN’s reliance on the outdated and closed-source IKEv2 protocol. Moving forward, we’d welcome the inclusion of the OpenVPN and WireGuard protocols as safer and more modern alternatives.

Leaks DNS Requests

We tested SuperVPN for IP, WebRTC, and DNS leaks using our in-house VPN leak test tool.

Below you can see an image displaying the results of our tests:

SuperVPN’s strongSwan VPN client prevented our IP address from leaking.

Our IP address remained hidden but SuperVPN leaked our DNS requests. This allows third-parties to view your browsing activity, undermining your online privacy.

We want to see SuperVPN address this issue in the future by adding DNS leak blocking to its VPN software. To go a step further, we’d like SuperVPN to follow ExpressVPN’s example of using entirely first-party DNS servers.

Inadequate Security & Missing Features

SuperVPN’s suite of security features is subpar compared to top services like PIA and NordVPN. Most notably, SuperVPN doesn’t have a kill switch.

We verified this by testing SuperVPN with our kill switch tool. The tool works by monitoring for any IP leaks while switching VPN servers or during an unexpected VPN disconnection.
Without a kill switch, your real IP address and personal data is exposed every time your VPN unexpectedly disconnects. This is particularly troubling considering SuperVPN’s connection problems.

We’ve listed the most important security features we’d like to see SuperVPN add in a table below:

As the table above shows, SuperVPN only has servers in a handful of locations. Europe is best accommodated with servers in the UK, Germany, Netherlands, and France.

Although SuperVPN has an American server location, it doesn’t have any US city-level options. As a result, your speeds may fluctuate depending on your location in the US.

If you need to get a US IP address, we advise you to use one of these free VPNs for connecting to the US. They’re safer, faster and have specific US city-level servers.

SuperVPN doesn’t display any city-level choices within its server list.

The VPN doesn’t have any servers in Africa, the Middle East, South America, Oceania, or Eastern Europe. This is unlikely to change as SuperVPN has had the same server network since 2020.

Undisclosed Server Infrastructure

There isn’t any information available on SuperVPN’s server network beyond its 8 advertised locations.

It isn’t clear how many servers SuperVPN has in total, who owns and maintains the servers, and if the servers are physical or virtual.

We reward VPNs that own their server network to avoid your personal data from being accessible to third-parties. We’d like to see SuperVPN clarify its server ownership in the future to remove this uncertainty.

To set up SuperVPN, simply go to its Google Play Store listing and click Install. Once the VPN has downloaded, you’ll be asked to accept its connection request and to disable battery optimization. We found that tapping Allow for the latter didn’t actually change any of our battery settings.

This is much improved from SuperVPN’s previous set-up process which requested access to our GPS, USB storage, WiFi, and more. Despite this improvement, we still don’t recommend installing SuperVPN.

We found SuperVPN easy to use and understand, primarily due to the absence of any features. It uses a simple white background with a large central connect button and a drop down menu for the server list. This is standard for mobile VPNs and accessible for all users.

The ring around the connect button changes from gray to green when connecting, and blue once connected. We found this system helpful for indicating our connection status, especially once we began to experience connectivity problems in our testing.

SuperVPN’s app redesign removed the confusing “VPN is ready: Continue” screen upon launch, as well as the large orange button encouraging the purchase of the VIP version. These small changes have made it much easier to use SuperVPN and reduced the number of misclicks.

You can access the server list through the drop down menu on the home screen or by tapping the flag icon in the top-right corner. Frustratingly, you have to manually disconnect each time before changing server locations.

Better designed VPNs, such as NordVPN, allow you to seamlessly change server locations without forcing you to disconnect from the VPN.

We were also left frustrated by SuperVPN’s constant unskippable ads. This made using SuperVPN awful and shows the real day-to-day impact of its intrusive adware.

To improve its user experience, SuperVPN needs to create a modern, ad-free VPN app which better integrates into the Android ecosystem. For a well-designed and secure Android app, we recommend installing ProtonVPN Free. Its Android app has the same features as its desktop counterparts as well as the integrated ‘Always-on’ kill switch.

We tested SuperVPN by connecting to a nearby server and downloading a 1GB torrent test file via the BitTorrent Android app. This process was then repeated multiple times to calculate an average result.

We were able to download our torrent test file without interruption.

SuperVPN should not be used for torrenting under any circumstances due to its dangerous logging policy and inadequate security features.

All of your torrenting activity is logged by the VPN and can be passed over to law enforcement agencies. Moreover, the absence of a kill switch leaves your real IP address exposed to the torrent swarm in the event of a VPN disconnection.

We strongly recommend you use a trusted free VPN for torrenting, instead. All of our shortlisted VPNs are fast, secure, and won’t log your torrenting activity.

It’s a shame SuperVPN cannot be trusted with sensitive activities like torrenting, as on our 10MiB/s connection, SuperVPN averaged an exceptional bitrate of 9.7MiB/s. As a result, SuperVPN is the joint-fourth fastest VPN for torrenting that we’ve tested.

Unclear Torrenting Policy & Ambiguous Jurisdiction

SuperVPN’s Google Store listing and privacy policy do not mention torrenting anywhere. There’s also no customer support available to clarify the VPN’s stance on torrenting and DMCA requests.

The iOS VPN app from SuperVPN’s developer, LinkVPN, has a strict no torrenting rule, so we expected SuperVPN to block P2P traffic. However, this was not the case in our testing.

Previously, SuperVPN’s privacy policy made reference to storing data on servers in the US and UK – two members of the Five Eyes data-sharing alliance.

Although any mention of this is now gone, the privacy policy continues to be hosted from a server in America which suggests your data may be stored in the same place.

If that’s the case, then your torrenting activity falls within the jurisdiction of US law enforcement.

Aside from Android, SuperVPN is incompatible with every major operating system. This has been the case since its launch, with no indication of future expansion onto different platforms.

Games Consoles & Streaming Devices

Without Smart DNS or a router app, SuperVPN cannot be used on any games consoles or streaming devices.

Leading VPN services like ExpressVPN and Surfshark overcome this issue by providing Smart DNS tools in their base subscription.

SuperVPN also doesn’t provide dedicated apps for Amazon Fire TV or Android TV, and there isn’t an .APK file for sideloading.

Browser Extensions

SuperVPN doesn’t support a VPN extension or web proxy for any mainstream browser.

Browser extensions are an inessential feature of a VPN service but offer a lightweight solution for encrypting web traffic.

If you need a VPN extension for your browser, we recommend installing ExpressVPN. It’s not only our highest rated VPN overall, but also the best VPN Extension for Chrome and the top-rated VPN for Firefox.

Unmanned Customer Support

Our testing team found an email on SuperVPN’s Google Play Store listing, but we received no response when we emailed it. In fact, we’ve never received a reply from SuperVPN in over three years of testing.

At the very least, we expect a VPN service to acknowledge our query with a response, even if it’s unhelpful. Premium VPN services, like Astrill VPN, respond quickly to customer emails with detailed and informed answers.

Poorly-Integrated Split Tunneling

SuperVPN has a split tunneling feature called ‘Smart proxy’ which lets you designate apps for exclusion from the VPN tunnel.

We found this labeling unhelpful as it wasn’t immediately obvious what the feature did.